Brenda Kilpatrick

“When I first connected with Shay, I was exhausted. I was fully booked, but I was doing everything myself — cleaning, prepping, scheduling, and servicing clients. I thought being busy meant I was successful. Shay helped me document my processes and build simple systems so I could hire an assistant without losing control. Within 90 days, I increased my capacity by 40% and finally had breathing room in my schedule. For the first time, my business supported me — instead of draining me.”

David Melendez

“When I started working with Shay, my biggest problem wasn’t burnout — it was inconsistency. Some weeks I was busy, and other weeks my chair was empty. I didn’t have systems, I didn’t know my numbers, and I was just hoping clients would rebook. Shay helped me build structure around my services, client retention, and daily operations. Within a few months, I wasn’t guessing anymore. I knew what I needed to hit weekly, and my income became predictable instead of random. For the first time, I felt like I was running a business instead of chasing appointments.”

Genavive Williams

“I was working hard but not making enough money. I didn’t have enough clients to feel secure, and I definitely didn’t feel ready to hire help. Shay helped me understand that scaling isn’t about having more — it’s about organizing what you already have. Once I implemented the systems she taught me, my client retention improved and referrals became consistent. I finally have steady income I can plan around. I went from surviving month-to-month to strategically growing.”